Samanage

MAY 9, 2019

Focus on the metrics that can help you achieve your most important business objectives, whether you’re concentrating on customer satisfaction or better business continuity — or both. SLA Compliance Ratio. This metrics list compiles some of the top metrics for service desk teams. Incident Response Time.

Metrics 75

Metrics Artificial Intelligence Artificial Inteligence Hardware 75

Kaseya

OCTOBER 18, 2023

Whether you are an MSP providing a host of IT services to clients or a small and midsize business (SMB) with big ambitions, having a smart and reliable help desk plays a significant role in ensuring business continuity. Why is a help desk important? This will lead to lower ticket volumes in the long run.

Metrics 64

Metrics Knowledge Base Technical Support SMB 64

BPM

JANUARY 18, 2019

Decision Management, and DMN (Decision Model and Notation) in particular, is now recognized as the next best tool in Business Process Management (BPM). Allowing organizations to inject knowledge-based decisions services that are traceable, auditable and explainable into the process fabric of their operations.

Artificial Inteligence 111

Artificial Inteligence Artificial Intelligence Machine Learning Weak Development Team 111

Strategy Driven

OCTOBER 25, 2013

Elements which Crisis Management and Preparedness Plans should address, per categories on The Business Tree TM , include: The business you’re in (core business). Protection of intellectual property, materials, business continuity and core business production information. Running the business.

Media 30

Media Budget Strategic Planning Training 30