CIO
JULY 14, 2023
A robust incident management system ensures timely responses and resolution of issues, minimizing the impact on business operations. Key incident management features to look out for include automatic ticket generation, categorization, prioritization, and escalation mechanisms.
Samanage
JULY 24, 2019
Hardware Requests. Whenever employees request new hardware like computers, the entire process of checking the lifecycle of an existing asset and ordering new hardware doesn’t have to take days or weeks. Software license compliance is easier said than done without a solution to manage the number of licenses in use.
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Ivanti
AUGUST 31, 2023
The most commonly tracked types of CIs are hardware and software, but organizations may also choose to create CI records for employees, networks, separate business locations, documents, service agreements and more. How many installations of a specific software product currently exist on all the IT organization's hardware assets?
CIO
APRIL 22, 2022
Behind every successful IT project, you’ll find a highly skilled project manager. From hardware and software upgrades to ongoing security patches, to application development and the rollout of software itself, project managers keep your teams on task and productive.
Samanage
SEPTEMBER 13, 2019
This has been reflected in the addition of change management and release management features within the modern service desk. The increase of (and improvement to) native integrations with project management tools also signals the continued interconnectedness of both IT professionals and developers in today’s modern office.
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