Samanage

JANUARY 15, 2019

The service portal connects customers to all of the available functions of the IT service desk and is powered by your knowledge base and service catalog. Problem and Change Management. Every organization, big or small, goes through change. Here’s how to use automation for more accurate SLA creation and tracking.

Knowledge Base 40

Knowledge Base Change Management Metrics Guidelines 40

Altexsoft

JANUARY 14, 2022

Tasks that do not need specialized knowledge or insight are excellent fits for RPA. This is in contrast to cognitive automation , where technology needs a knowledge base and brings context and other human-like attributes to task execution. Step three: Define change management processes.

Technical Review 111

Technical Review Storage Analytics Systems Review 111

N2Growth Blog

DECEMBER 13, 2010

They tend to almost be addicted to increasing their knowledge base and sphere of influence. I think many in leadership get to choose the metric they use to measure, and they seem to always choose the one that makes them look good. They are committed to both personal and professional growth. Thank you for sharing this freely.

Leadership 146

Leadership Weak Development Team Strategy Coaching 146

Ivanti

AUGUST 31, 2023

The IT organization may have to initiate emergency change protocols to revert to a stable and functional environment or to otherwise remedy the interruption caused by a change. This includes metrics such as: Average time taken to repair a specific configuration item. Average time taken to repair a specific asset class.

Hardware 86

Hardware Software Review Systems Review Infrastructure 86