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Customer support management platform Assembled lands $51M

TechCrunch

contact center agents now stands at 30% to 45%, The Quality Assurance and Training Connection reports. Wang cofounded the company in 2018 alongside Brian Sze and his brother, John Wang, both of whom he worked with at Stripe. There’s likely truth to that — the average annual turnover rate for U.S. ”

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Research Results: Key software architecture metrics

Apiumhub

Fan-in, fan-out, circular dependency, # components, size of components, fitness function, response time, cyclomatic complexity, technical debt specific metrics. Eoin Woods – CTO @ Endava. Since this is the most toxic form of technical debt using those metrics will have a very good ROI. . Cyclomatic Complexity.

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