Kaseya

JULY 7, 2022

A help desk comprises of a group of skilled technicians using help desk software to troubleshoot IT problems. According to Future Market Insight, the global help desk software market was valued at around $9.9 Metrics drive KPIs. With these metrics, the help desk can see if its KPI to increase customer satisfaction is being met.

Metrics 59

Metrics KPI Knowledge Base Software Review 59

Kaseya

JULY 29, 2022

According to the 2022 Benchmark Survey , almost three-fourths (74%) of respondents said they want better dashboarding and reporting capabilities for showcasing value to customers. Software vulnerabilities arise due to many reasons like security misconfiguration, programming errors, insufficient logging and monitoring, or simply human error.

Report 52

Report Examples CTO Budget 52

Altexsoft

JANUARY 9, 2019

In this article, we will explain how to create a step-by-step product marketing strategy for your software solution. At the primary research phase, plan out personal interviews, group surveys, and focus groups with your potential or current clients. Product features and demos. But first, let’s define product marketing.

Strategy 75

Strategy Marketing Weak Development Team Software Review 75