article thumbnail

10 Help Desk Metrics to Track for Maximum Efficiency

Kaseya

A help desk comprises of a group of skilled technicians using help desk software to troubleshoot IT problems. According to Future Market Insight, the global help desk software market was valued at around $9.9 Metrics drive KPIs. With these metrics, the help desk can see if its KPI to increase customer satisfaction is being met.

Metrics 59
article thumbnail

Warehouse Management Systems: Key Processes, Features, and WMS Software Providers Compared

Altexsoft

Being part of the logistics management system we discussed before, WMS is the software designed to manage, control, and optimize all the processes in a warehouse — from receiving and storing goods to billing and creating reports. Obviously, every business is unique and will have different requirements for the software.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How to Automate Apache NiFi Data Flow Deployments in the Public Cloud

Cloudera

Like any other software application, NiFi data flows go through a development, testing and production phase. CDF-PC, the first cloud-native runtime for Apache NiFi data flows, is focused on operationalizing NiFi data flows in production by providing resource isolation, auto-scaling and detailed KPI monitoring for flow deployments.

Cloud 91
article thumbnail

How to Run Product Discovery: Process, Frameworks, and Best Practices

Altexsoft

So, product discovery can be seen as a scientific method to building software, as it suggests using experiments and tests as a tool. Let’s imagine a travel review site similar to Tripadvisor planning to implement a booking feature on their website, instead of giving a “View Deal” redirect link. Product discovery scheme.

How To 129
article thumbnail

IT Reports: Examples, Benefits, Best Practices and More

Kaseya

Software vulnerabilities arise due to many reasons like security misconfiguration, programming errors, insufficient logging and monitoring, or simply human error. The objective of patch management is to maintain the functional operation of the software and uphold a good security posture. Security posture/vulnerabilities solved.

Report 52
article thumbnail

How to Build a Product Marketing Strategy for Your Software Solution

Altexsoft

In this article, we will explain how to create a step-by-step product marketing strategy for your software solution. It depends on software business models and the strategies that businesses implement when setting prices on their products and services. Product features and demos. They upload the app and leave reviews.