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8 pressing needs for CIOs in 2024

CIO

“With a focus on automation for customer service and telesales functions, we’re looking at intelligent automation solutions that can help improve customer engagement and self-help capabilities,” says Chris Pendergast, the company’s SVP and CTO.

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Top 10 barriers to strategic IT success

CIO

On the one hand, artificial intelligence has helped both technology departments and the business units to work better, faster, and cheaper. We had to drop some critical projects to all of a sudden deal with AI as it came to the forefront very quickly.” It hit us all and kept us from looking at the things we were working on,” he says.

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6 most underhyped technologies in IT — plus one that’s not dead yet

CIO

Generative AI and, more specifically, ChatGPT captivated the corporate world in 2023, with board directors, CEOs, and other executives fawning (and sometimes fearing) the technology. Their enthusiasm is justified, with multiple studies finding that AI is delivering strong value and returns on investment.

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10 things keeping IT leaders up at night

CIO

“It seems to be an increasing worry — worry over whether the enterprise is secure and its data is protected, because everything else falls to the wayside if that’s not taken care of first,” says John Buccola, CTO of E78 Partners, which provides consulting and managed services in finance technology and other professional areas.

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10 most difficult-to-fill IT roles — and how to address the gap

CIO

As technology continues to advance at a rapid pace, the demand for qualified individuals has soared,” Chan says. CIO.com’s 2023 State of the CIO survey recently zeroed in on the technology roles that IT leaders find the most difficult to fill, with cybersecurity, data science and analytics, and AI topping the list.

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The year’s top 10 enterprise AI trends — so far

CIO

Generative AI touches every aspect of the enterprise, and every aspect of society,” says Bret Greenstein, partner and leader of the gen AI go-to-market strategy at PricewaterhouseCoopers. In a recent report, he estimated that gen AI software revenues will grow from $3.7 Then gen AI came out.

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Regulatory uncertainty overshadows gen AI despite pace of adoption

CIO

“This is a very hot topic,” says Eric Vandevelde, AI co-chair and partner at the law firm Gibson, Dunn & Crutcher. We’re getting bombarded with questions and inquiries from clients and potential clients about the risks of AI.” With AI, their users can get extremely smart research assistants. AI is a black box.