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Journey Beyond transforms its contact center to deliver better customer journeys

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Madhumita Mazumdar, GM of information and communications technology at Journey Beyond. Besides, we couldn’t enable work-from-anywhere, on any device capability, for employees,” says Madhumita Mazumdar, GM of information and communications technology at Journey Beyond. Unified Communications.

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Dion Hinchcliffe's Web 2.0 Blog

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Lack more than a couple of these factors, and your ESN isn’t likely to be much of an improvement over say, an e-mail or unified communications system, in terms of the truly differentiated impact it can have. The Hard Won Lessons of Thriving ESNs. Purposeful use case design.

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Journey Beyond transforms its contact center to deliver better customer journeys

What We Know About Making Enterprise Social Networks Successful Today

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