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10 Help Desk Metrics to Track for Maximum Efficiency

Kaseya

JULY 7, 2022

What are help desk metrics? IT technicians use several metrics to track help desk performance and ensure that it remains productive, efficient and operates at its best capacity. IT technicians use several metrics to track help desk performance and ensure that it remains productive, efficient and operates at its best capacity.

Metrics 59
Metrics KPI Knowledge Base Software Review 59
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Glean aims to help employees surface info across sprawling enterprise systems

TechCrunch

MAY 18, 2022

The veracity of metrics like these has been challenged over the years. But it’s reasonable to say that knowledge workers in particular devote a sizeable chunk of their workdays to sifting through data, whether to find basic contact info or domain-specific files. According to McKinsey, employees spend 1.8

Enterprise 204
Enterprise System Weak Development Team Handbook 204
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