TechCrunch

MAY 18, 2022

The veracity of metrics like these has been challenged over the years. But it’s reasonable to say that knowledge workers in particular devote a sizeable chunk of their workdays to sifting through data, whether to find basic contact info or domain-specific files. According to McKinsey, employees spend 1.8

Enterprise 204

Enterprise System Weak Development Team Handbook 204

TechCrunch

APRIL 4, 2023

By one metric , ChatGPT is the fastest-growing app in the world, having reached 100 million users within the first two months of launch. But given the buzz around ChatGPT, it — along with Writer, Baselit and Lasso — might just attract a lucrative customer base.

ChatGPT 257

ChatGPT Generative AI Tools Analytics 257

Kaseya

OCTOBER 18, 2023

Depending on the type of the ticket, the issue and its resolution may be posted to the knowledge base to help other technicians troubleshoot the same issues in the future. An IT help desk management software helps curate this knowledge repository, helping IT teams resolve similar issues quickly in the future.

Metrics 64

Metrics Knowledge Base Technical Support SMB 64

Sunflower Lab

MARCH 25, 2024

In the constantly developing sector of IT knowledge-based decision-making is actually the distinguishing proof of whether operating business well or at worse minimum existence. Here are four essential metrics to include: 1. Ticket Volume The ticket volume metrics track the total number of tickets received, resolved, and pending.

Metrics 52

Metrics Analytics Trends Data 52

Kaseya

APRIL 29, 2022

Depending on the type of the ticket, the issue and its resolution may then be posted to the knowledge base to help other technicians troubleshoot the same issues in the future. An IT help desk management software helps curate this knowledge repository, thus helping IT teams resolve similar issues quicker in the future.

Metrics 75

Metrics Knowledge Base Software Compliance 75

Honeycomb

OCTOBER 2, 2023

Query Assistant correlates with some extremely positive activation metrics and it’s inexpensive to run, thanks to OpenAI’s reasonable pricing. However, it doesn’t correlate strongly with every product activation metric we hoped it would, and although adoption is higher than we thought it would be, it isn’t as high as we hoped it could get.

Artificial Inteligence 139

Artificial Inteligence Metrics Software Review Data 139

Kaseya

APRIL 28, 2022

Depending on the type of the ticket, the issue and its resolution may then be posted to the knowledge base to help other technicians troubleshoot the same issues in the future. An IT help desk management software helps curate this knowledge repository, thus helping IT teams resolve similar issues quicker in the future.

Metrics 52

Metrics Knowledge Base Software Compliance 52

Samanage

MAY 28, 2019

Streamlined Employee Feedback Through CSAT Surveys. The first step is to create a survey that employees will be likely to take the time to complete. These surveys can be automated for every ticket resolution, and the data can help you identify areas for improvement. We can collect real-time feedback from our users.

Artificial Intelligence 49

Artificial Intelligence Artificial Inteligence Survey Metrics 49

Tenable

JANUARY 20, 2023

A survey of 520 CISOs found that job satisfaction grew in 2022, with 74% of respondents feeling “somewhat” or “very” satisfied, up from 69% in 2021 and from 45% in 2020. Here are key findings from the report: Over half of surveyed organizations haven’t fully integrated security into their software development lifecycle (SDLC).

Software Review 63

Software Review Artificial Inteligence SDLC Technical Review 63

Evolution4all

APRIL 5, 2019

One of the metrics you can use is the total number of community members ever since the community “launch” or the knowledge transfer between the members of the organisation. Do take note that knowledge transfer can’t determine if learning does occur among the members. These metrics and regular check-ups are part of the game.

SCRUM 100

SCRUM Metrics Groups Study 100

Altexsoft

NOVEMBER 10, 2020

We staff and measure our BI competency center based upon end-user satisfaction surveys and successful deployments. Assign mentors in each department to help users learn how to provide value via BI tools, what metrics and dimensions to look for, and how to pinpoint data trends. Our corporate standard for a BI tool is __.

Business Intelligence 107

Business Intelligence Strategy How To Development 107

Luis Goncalves

AUGUST 24, 2019

One of the metrics you can use is the total number of community members ever since the community “launch” or the knowledge transfer between the members of the organisation. Do take note that knowledge transfer can’t determine if learning does occur among the members. These metrics and regular check-ups are part of the game.

Metrics 70

Metrics Groups Study Healthcare 70

Perficient

APRIL 3, 2023

Salesforce’s State of the Connected Consumer, 5 th Edition surveyed over 13,000 consumers representing 29 countries and reports the average consumer interacts with businesses using nine different communication channels. A knowledge base is a great way to provide existing customers with the information they need exactly when they need it.

Report 52

Report Trends Knowledge Base Social 52

Xicom

MARCH 6, 2023

You should also create a self-service option with a knowledge base of FAQs and tutorials so users can find answers on their own. You can easily ask for feedback through in-app surveys and polls. You can use analytics to track downloads, engagement metrics, user retention rates, user behavior and preferences, and more.

Mobile 52

Mobile Analytics Media Social 52

Agile Pain Relief Notes from a Tool User

MARCH 13, 2020

While this is primarily about Scrum, the lessons are applicable for any work that is collaborative and knowledge-based. Putnam and Myers surveyed data from 491 software projects in a large corporation. [ They broke projects down into buckets based on the number of people involved in the project: 1.5-3, 2011.08.004. [15]

SCRUM 117

SCRUM Agile Groups Performance 117

TechCrunch

APRIL 19, 2022

In a survey commissioned by Productiv (which admittedly has a horse in the race, given that it sells products to manage SaaS services), close to half of enterprise IT departments said they spent an inordinate amount of time provisioning and managing SaaS apps. One source estimates that companies now spend 15% of their budgets on SaaS tools.

Enterprise 201

Enterprise Technical Review Software Review Compliance 201

Altexsoft

JUNE 21, 2019

Analytics – metrics and reports about business, customers, and employees. Various APIs allow to integrate SMS gateway to your back office, create local phone numbers via VoIP, thus allowing to send alerts, surveys, save conversations, forward information to email and your CRM. An example of marketing metrics from Klipfolio.

Travel 89

Travel Systems Review System Hotels 89

BPM

JANUARY 18, 2019

Allowing organizations to inject knowledge-based decisions services that are traceable, auditable and explainable into the process fabric of their operations. This fragmentation could deal a killer blow to the promise of large-scale adoption: A Gartner survey found 24% of respondents cited scaling RPA as their number one problem.

Artificial Inteligence 111

Artificial Inteligence Artificial Intelligence Machine Learning Weak Development Team 111