Kaseya

OCTOBER 18, 2023

Through quality technical support and speedy resolution to problems, help desks play a pivotal role in helping businesses maintain uptime, provide seamless service delivery and win the trust of their clients and users. Additionally, your end users can directly troubleshoot their common IT issues with help from the knowledge base.

Metrics 64

Metrics Knowledge Base Technical Support SMB 64

Kaseya

APRIL 29, 2022

A help desk provides technical support to end users, troubleshoots customer and user issues, and/or guides them through specific tasks and actions. Depending on the type of the ticket, the issue and its resolution may then be posted to the knowledge base to help other technicians troubleshoot the same issues in the future.

Metrics 75

Metrics Knowledge Base Software Compliance 75

Kaseya

APRIL 28, 2022

A help desk provides technical support to end users, troubleshoots customer and user issues, and/or guides them through specific tasks and actions. Depending on the type of the ticket, the issue and its resolution may then be posted to the knowledge base to help other technicians troubleshoot the same issues in the future.

Metrics 52

Metrics Knowledge Base Software Compliance 52