TechCrunch
APRIL 13, 2022
According to a 2020 McKinsey report , almost 90% of sales moved to a videoconference/phone/web sales model in 2020, as business-to-business companies in particular began to see digital interactions as highly important.
Dion Hinchcliffe's Web 2.0 Blog
MARCH 2, 2017
Lack more than a couple of these factors, and your ESN isn’t likely to be much of an improvement over say, an e-mail or unified communications system, in terms of the truly differentiated impact it can have. Looking in the ESN Mirror: Far Too Much Attention on the Tools. The Hard Won Lessons of Thriving ESNs.
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