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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

Besides, we couldn’t enable work-from-anywhere, on any device capability, for employees,” says Madhumita Mazumdar, GM of information and communications technology at Journey Beyond. These challenges forced the company to transition to a modern cloud-based communication platform. Unified Communications.

Tourism 293
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IT services company Atos finalizes plan for IBM-style split

CIO

The deal will spell an end to the current one-stop shop for IT services that it offers its enterprise customers, but will free up capital and cash-flow for it to invest in more modern activities: digital transformation , smart digital platforms, cloud technology, cybersecurity, high-performance computing and AI.

Company 246
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News in Networking: The Best Network Speeds, Cuba’s DIY Internet, and the Cost of Automation

Kentik

The cloud provider Packet grew globally, while the Ericsson-Cisco partnership slowed. Mitel to Buy ShoreTel for $430M to Create Unified Communications Powerhouse (TechCrunch) Telecommunications company and UC provider Mitel is buying competitor ShoreTel. This week’s top story picks from the Kentik team.

Network 40