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3 ways Generative AI is transforming the retail industry

CIO

Generative AI chatbots can provide faster, more relevant customer assistance leading to increased customer satisfaction and in some cases, reduced costs and customer churn. James and Girish discussed three ways Generative AI is transforming retail: speeding innovation, creating a better customer experience, and driving growth.

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SAP and Nvidia expand partnership to aid customers with gen AI

CIO

SAP and Nvidia announced an expanded partnership today with an eye to deliver the accelerated computing that customers need in order to adopt large language models (LLMs) and generative AI at scale. Artificial Intelligence, Data Architecture, Data Science, Digital Transformation, Generative AI, IT Leadership, Nvidia, SAP

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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO

And while the company prides itself on the wide knowledge of its store employees, no one can be an expert on every product a store sells. A new support tool, Hey GURA, combines generative AI with headsets to provide store employees with all kinds of information on the fly.

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How CIOs use AI to elevate CX services

CIO

The solution could be generative AI, but it might not be.” For food and drinks giant PepsiCo, the use of emerging technology isn’t just about exploiting gen AI. We work a lot with Microsoft and other technology companies, but we’re seeing customer service is an area where generative AI could dramatically improve experiences.”

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Unleashing the power of generative AI: Verisk’s journey to an Instant Insight Engine for enhanced customer support

AWS Machine Learning - AI

Verisk is using generative artificial intelligence (AI) to enhance operational efficiencies and profitability for insurance clients while adhering to its ethical AI principles. Conversational AI assistants are rapidly transforming customer and employee support.

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Designing generative AI workloads for resilience

AWS Machine Learning - AI

Resilience plays a pivotal role in the development of any workload, and generative AI workloads are no different. There are unique considerations when engineering generative AI workloads through a resilience lens. In the batch case, there are a couple challenges compared to typical data pipelines.

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The journey of PGA TOUR’s generative AI virtual assistant, from concept to development to prototype

AWS Machine Learning - AI

Generative artificial intelligence (generative AI) has enabled new possibilities for building intelligent systems. Recent improvements in Generative AI based large language models (LLMs) have enabled their use in a variety of applications surrounding information retrieval.