Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market
TechCrunch
APRIL 12, 2022
Contact centers play a key part in call a company engages with customers, amounting to what is a $400 billion market globally. The company said in March that ARR was up 150%, with customer interactions analyzed by its AI up 3x, and a 426% increase in AI-powered agent evaluations, with a 201% increase in AI-powered agent coaching sessions. (It
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