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Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market

TechCrunch

Contact centers play a key part in call a company engages with customers, amounting to what is a $400 billion market globally. The company said in March that ARR was up 150%, with customer interactions analyzed by its AI up 3x, and a 426% increase in AI-powered agent evaluations, with a 201% increase in AI-powered agent coaching sessions. (It

Marketing 235
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Extra Crunch roundup: Build a founding team, choose a VC and recruit your board

TechCrunch

Will that stellar engineer become a great CTO? ” In a related article, Gregg Adkin, VP and managing director at Dell Technologies Capital, shared the framework he’s developed for helping founders set up their board. Full Extra Crunch articles are only available to members. Are you even the best choice for CEO?

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9 tips for recruiting high-end IT talent

CIO

As Seth Dobbs, CTO at Bounteous, explains, “We do creative work. Market your brand to attract talent “A lot of companies make the mistake of relying on job posts,” says Nancy Drees, CEO of technical recruiting firm Vacare Group. That could be LinkedIn content or articles you post on your company site.” Here is their advice.

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Motivation to Get Better

Agile42

Zingat.com is a reliable real estate information and marketing platform that brings together real estate professionals and individuals under the same roof with accurate and comprehensive reference information by adhering to the concept of high quality service and transparent information. Zingat.com started operating in cooperation with Do?u?

SCRUM 51
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Shaping the Future with Business Agility

Accenture

This article was co-authored by Jim Tremlett, Delisa Brownley, and Ryan Keawekane. The importance and influence of BAI is growing rapidly and will only accelerate as enterprises embrace the unpredictability of their markets and the increasing rate of change in industries generally. How might you use that insight?

Agile 80
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Performance Appraisals Update

scruminc

Only a journal article saying the employee's product is the best in the industry can push it to a 10. Make the evaluation a self-evaluation that generates several coaching sessions with the employee. SVP Engineering and CTO, IDX Systems. CTO, PatientKeeper. The Senior Management can push a rating to an 8. CEO, Scrum Inc.

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GSAS is taking place in CCIB, Barcelona this year

Apiumhub

João Rosa is Principal Consultant and Interim CTO at Xebia. Having had different roles as software developer, software architect, project manager, Scrum Master, Product Owner, coach&trainer and head of software development he can rely on plenty of experience in a variety of settings and industries.