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Managing an Online Travel Agency: How Back Office System of an OTA Works

Altexsoft

Being big complex systems, with tons of connectivity channels, providers, travelers and many solutions that have to be heavily managed, OTAs have a lot happening on the administrative side. is carefully documented in a CRM system. The user management system also records and stores data about the agents working with the back office.

Travel 89
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What We Know About Making Enterprise Social Networks Successful Today

Dion Hinchcliffe's Web 2.0 Blog

Lack more than a couple of these factors, and your ESN isn’t likely to be much of an improvement over say, an e-mail or unified communications system, in terms of the truly differentiated impact it can have. The Hard Won Lessons of Thriving ESNs. Purposeful use case design. Supportive and engaged senior stakeholders.

Social 62