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10 Help Desk Metrics to Track for Maximum Efficiency

Kaseya

It allows technicians to track tickets from multiple channels quickly and efficiently and maintain business continuity and high productivity. Technicians can train staff in the popular channels and determine where to station the most staff and what type of training to provide. billion by the end of 2032.

Metrics 59
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15 ITSM ITIL Metrics for Tracking Incident and Service Management Success

Samanage

Focus on the metrics that can help you achieve your most important business objectives, whether you’re concentrating on customer satisfaction or better business continuity — or both. High reopen rates can signal training opportunities for technicians, or that deeper problems with hardware or applications exist.

Metrics 75
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Cybersecurity Snapshot: CISOs Are Happier, but Dev Teams Still Lack Secure Coding Skills

Tenable

A key recommendation from the report : Organizations should provide security training for their developers, most of whom receive little to no instruction on secure coding while in school. The guide aims to help security analysts map adversary behavior to the framework, which is a knowledge base of attacker tactics and techniques.

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Revolutionise Your Career with Cutting-Edge IT Certification Courses

Strategy Driven

Not only do IT certification courses enhance an individual’s knowledge base, but they also increase their marketability to potential employers. The demand for skilled IT professionals is on the rise as businesses continue to rely heavily on technology.

Course 42
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2020 Exit Planning Checklist

Strategy Driven

If the business is your largest asset shouldn’t you know what it really is worth to potential buyers? Assess your business Value-Drivers and areas of Risk. Review your Business Continuity Plan for life transitions and unexpected death or disability.

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Designing generative AI workloads for resilience

AWS Machine Learning - AI

Understanding and prioritizing resilience is crucial for generative AI workloads to meet organizational availability and business continuity requirements. The data sources may be PDF documents on a file system, data from a software as a service (SaaS) system like a CRM tool, or data from an existing wiki or knowledge base.

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The Year Ahead for BPM -- 2019 Predictions from Top Influencers

BPM

Decision Management, and DMN (Decision Model and Notation) in particular, is now recognized as the next best tool in Business Process Management (BPM). Allowing organizations to inject knowledge-based decisions services that are traceable, auditable and explainable into the process fabric of their operations.