Business Intelligence Survey Systems Review Unified Communications 
CIO
FEBRUARY 13, 2023
This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). This applies to his IT group as well, specifically, in using AI to automate the review of customer contracts, Nardecchia says.
Altexsoft
JUNE 21, 2019
Being big complex systems, with tons of connectivity channels, providers, travelers and many solutions that have to be heavily managed, OTAs have a lot happening on the administrative side. is carefully documented in a CRM system. The user management system also records and stores data about the agents working with the back office.
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