Remove Culture Remove Small Business Remove Strategic Planning Remove Survey
article thumbnail

Call center automation software vendor Replicant raises $78M

TechCrunch

According to one survey , only 10% of contact center agents reach proficiency in fewer than two months. Shamia was previously GM of product at SAP’s small business solutions group before becoming the acting COO at EchoSign after it was acquired by Adobe. And what about call center workers?

article thumbnail

Where Do They Go To Get Business Advice?

Strategy Driven

Businesses spend so much time on momentary pieces of their puzzles that they neglect long-term Strategic Planning and miss potential successes. Costs of band aid surgery and make-good work cost six times that of planning for business on the front end. Research and surveys. Surveys and their feedback.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

The Big Picture of Business – Avoid the Tired, Trite Terms: Encourage Original Thought, Focus on Priorities and Strategy

Strategy Driven

Put together, they reflect corporate culture. I sat in a meeting of highly educated business executives. These clichés do not belong in business dialog, in strategic planning and in corporate strategy. Such a word does not belong in conversation and business strategy, let alone the name of the company.

article thumbnail

The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

Strategy Driven

The 1970′s brought the first wave of strategic planning. The quality audit by objective outside communications counsel can also examine the production, marketing and strategic planning functions. They will conduct communications audits and strategic planning. Commission customer and employee surveys.

Metrics 31
article thumbnail

The Big Picture of Business- Professional Education Necessary for Company Success

Strategy Driven

Training is unfairly blamed and scapegoated for pieces of the organizational mosaic that Strategic Planning and cohesive corporate Vision should have addressed early-on. Trainers Are Business Experts. Generally, they are vendors who sell 'off the shelf' products that target small niches within the organization.

article thumbnail

The Big Picture of Business – The Fatal Flaws of Corporate Thinking

Strategy Driven

Perhaps the order of business was to put out fires as they arose, rather than practicing preventive safety on the kindling organization. That’s how Business Trees in the forest burn. This chapter studies obsolete management styles and corporate cultures that exist in the minds of out-of-touch management.

article thumbnail

The Big Picture of Business – The Realities of Branding… Slogans that Mislead

Strategy Driven

Our culture hears and believes the hype, without looking beyond the obvious. The public also loves to see celebrities, products, trends and cultural icons fall just as quickly as they rise. ‘Accelerate Your Business.’ ’ What they’re really selling: Small business banking services.