Remove enterprise-it digital-transformation-fails-are-you-automating-wrong-processes
article thumbnail

5 key metrics for IT success

CIO

There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. “To Failing isn’t as critical when your IT department is going to quickly and constantly change and improve.” Metrics provide a means to monitor progress.”

Metrics 342
article thumbnail

10 cloud strategy questions every IT leader must answer

CIO

It’s come down to earth — sometimes with an unexpected thud onto the wrong side of a company’s balance sheet. Companies may have had highly detailed migration or execution plans, but many failed to develop a point of view on the role of cloud in the enterprise. And the costs recur monthly or quarterly,” Upchurch says.

Strategy 350
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

12 famous ERP disasters, dustups and disappointments

CIO

With enterprise resource planning (ERP) and customer relationship management (CRM) applications at the heart of many a company’s operations, the consequences of a failed software rollout can be serious, including shareholder lawsuits and financial meltdown. And on top of that, there were delays in its automated customer invoicing.

article thumbnail

Finance and the Frictionless Enterprise

Capgemini

Could you outline the changing face of customer experience within cash and collections? If you get it wrong the organizations risk alienating their customers. But if you get it right, your customers will buy more, pay quicker and be more satisfied, enhancing the overall experience. Maha, turning to you for a minute.

article thumbnail

Expectations vs. reality: A real-world check on generative AI

CIO

Is generative AI so important that you need to buy customized keyboards or hire a new chief AI officer, or is all the inflated excitement and investment not yet generating much in the way of returns for organizations? People want to see it be real this year,” says Bola Rotibi, chief of enterprise research at CCS Insight.

article thumbnail

Change management is broken: here’s how to fix it

CircleCI

Probably because most of the time it feels like the management portion of change management is implemented with arcane approval processes and bureaucratic red tape that have historically gotten in the way of teams making change. Thankfully, there is, and it’s available to you with just a few key steps. I think so.

article thumbnail

Microservices Webinar FAQ

Bernd Rucker

Webinar FAQ for Monitoring & Orchestrating Your Microservices Landscape using Workflow Automation Answering leftover questions from my webinar in March 2020 On Wednesday, March 11, 2020, I conducted the webinar titled “ Monitoring & Orchestrating Your Microservices Landscape using Workflow Automation ”. descriptive symbol set?