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Zoom launches AI-powered features aimed at sales teams

TechCrunch

At the time, Zoom said it saw Zoom Contact Center as “supporting customer service use cases,” including upselling, by “combining unified communications and contact center capabilities [with Zoom].” ” An external beta for Zoom IQ for Sales is currently ongoing.

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What We Know About Making Enterprise Social Networks Successful Today

Dion Hinchcliffe's Web 2.0 Blog

It’s a little hard to believe that it’s been over ten years now since the first early enterprise social networks (ESN) emerged on the market to make their initial forays into our organizations. Thus, here’s the short list of the top factors I now believe drive success with enterprise social networks today.

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