TechCrunch
APRIL 13, 2022
At the time, Zoom said it saw Zoom Contact Center as “supporting customer service use cases,” including upselling, by “combining unified communications and contact center capabilities [with Zoom].” ” An external beta for Zoom IQ for Sales is currently ongoing.
Dion Hinchcliffe's Web 2.0 Blog
MARCH 2, 2017
In fact, one of the clearest lessons from the first decade of the rise of the ESN was that virtually all of the major challenges with ESN success are about people, not technology. Unlike generic communications systems, enterprise social networks perform at their best when they’re designed around specific business activities.
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