article thumbnail

How CIOs use AI to elevate CX services

CIO

The solution could be generative AI, but it might not be.” For food and drinks giant PepsiCo, the use of emerging technology isn’t just about exploiting gen AI. We work a lot with Microsoft and other technology companies, but we’re seeing customer service is an area where generative AI could dramatically improve experiences.”

article thumbnail

Cybersecurity Snapshot: Cyber Pros Say How AI Is Changing Their Work, While the FBI Reports Ransomware Hit Critical Infrastructure Hard in 2023

Tenable

And why you need a custom compensation strategy to recruit cyber pros. That’s according to ISC2’s survey “AI in Cyber 2024: Is the Cybersecurity Profession Ready?” Given the difficulty in recruiting and retaining cybersecurity pros, CISOs and their hiring managers must get their compensation strategy right. And much more!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

These Y Combinator-backed startups are trying to build ‘ChatGPT for X’

TechCrunch

Associating with an app that visible, particularly one that’s in the red-hot generative AI space, is bound to get attention — a fact to which this article is a testament. “There are thousands of Shopify merchants around the world generating more than $10 million a year.

ChatGPT 257
article thumbnail

Knowledge Bases in Amazon Bedrock now simplifies asking questions on a single document

AWS Machine Learning - AI

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG).

article thumbnail

Prompt Engineer vs. AI Engineer: Which Expert Does Your Business Need?

Mobilunity

Thousands of businesses have started using generative AI, like AI ChatGPT, Jasper, Dall-E, Scribe, etc., And to make the best out of these tools, many of those companies hire a separate specialist — an AI prompt engineer. Prompt Engineering vs. AI Engineering 73% of US marketers use generative AI tools.

article thumbnail

Gen AI success starts with an effective pilot strategy

CIO

That means launching gen AI pilot programs first to get a feel for how it works and how it might benefit the business, and to help identify promising use cases across business functions. The initial engagement with gen AI was during a two-day hackathon with one of Hackajob’s product teams.

Strategy 299