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Allstate’s cloud-first approach to digital transformation pays off

CIO

But home and automobile insurance company Allstate is taking a different approach. based insurer has rebuilt its core application for claims processing, sales, and support, and plans to overhaul its entire portfolio of business processes, all with the aim to enhance and accelerate the customer experience.

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IT leaders grapple with shadow AI

CIO

Soon after ChatGPT burst on the scene in November 2022, Chan realized generative AI would amount to far more than the just the latest technology flash-in-the-pan. While Pick is encouraging employees at the insurance company to experiment, he insists their activities be monitored. “In Max Chan knew he had to do something.

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American Honda IT to fuel innovation with generative AI

CIO

Honda has plans to roll out Microsoft’s ChatGPT Enterprise, also called Copilot, for its Office 365 workers using Outlook or PowerPoint, for example, and is actively piloting a GitHub AI model to gain efficiencies in application development, application maintenance, and IT service processes that are primarily internal.

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CIOs press ahead for gen AI edge — despite misgivings

CIO

OpenAI’s November 2022 announcement of ChatGPT and its subsequent $10 billion in funding from Microsoft were the “shots heard ’round the world” when it comes to the promise of generative AI. OpenAI’s late August announcement of the release of ChatGPT Enterprise based on GPT-4 included note of its use by Estée Lauder Cos.,

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How AI Reinforces a Next Generation of Business Processes

Mentormate

Over the past several months, artificial intelligence (AI) has revealed its power and potential to the general public with the rise of generative AI tools like ChatGPT and Stable Diffusion. That was when the first commercial computers started supporting business operations and tasks in the insurance and military sector.

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LexisNexis rises to the generative AI challenge

CIO

Given LexisNexis’ core business, gathering and providing information and analytics to legal, insurance, and financial firms, as well as government and law enforcement agencies, the threat of generative AI is real. We use AWS and Azure. It was just staggering in terms of its capabilities.” We will pick the optimal LLM.

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Expectations vs. reality: A real-world check on generative AI

CIO

Similarly, Estée Lauder sees value from pilots like an internal chatbot trained on customer insights, behavioral research, and market trends to make those analytics more broadly available in the business, but is still working on how to actually deliver that value. Have you had training? Are you motivated to get involved?