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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

Besides, we couldn’t enable work-from-anywhere, on any device capability, for employees,” says Madhumita Mazumdar, GM of information and communications technology at Journey Beyond. These challenges forced the company to transition to a modern cloud-based communication platform. Unified Communications.

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What We Know About Making Enterprise Social Networks Successful Today

Dion Hinchcliffe's Web 2.0 Blog

I’d even go as far as to say this (to borrow a concept from the Internet of Things): The enterprise social network actually creates a side-by-side virtual “twin” of your organization, one that is more natural, organic, collaborative, scalable, and self-organizing. The Hard Won Lessons of Thriving ESNs.

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