Recruiting, Scalability and Unified Communications

Journey Beyond transforms its contact center to deliver better customer journeys

CIO

JANUARY 11, 2023

Implementing a consolidated communications platform To overcome the bottlenecks and drive customer engagement to the next level, Journey Beyond launched a contact center transformation, the first step of which was to establish a common unified communications (UC) platform across the business and integrate it with a new contact center (CC) solution.

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Tourism Unified Communications Travel Analytics

What We Know About Making Enterprise Social Networks Successful Today

Dion Hinchcliffe's Web 2.0 Blog

MARCH 2, 2017

I’d even go as far as to say this (to borrow a concept from the Internet of Things): The enterprise social network actually creates a side-by-side virtual “twin” of your organization, one that is more natural, organic, collaborative, scalable, and self-organizing. The Hard Won Lessons of Thriving ESNs.

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Social Network Enterprise Development Team Review

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Journey Beyond transforms its contact center to deliver better customer journeys

What We Know About Making Enterprise Social Networks Successful Today

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