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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

Multiple communication solutions cause multiple challenges Because Beyond Journey operates in the experiential tourism market, providing a personalized, seamless customer experience is essential — something its previous communications systems lacked, Mazumdar says. Unified Communications.

Tourism 299
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What We Know About Making Enterprise Social Networks Successful Today

Dion Hinchcliffe's Web 2.0 Blog

I’d even go as far as to say this (to borrow a concept from the Internet of Things): The enterprise social network actually creates a side-by-side virtual “twin” of your organization, one that is more natural, organic, collaborative, scalable, and self-organizing. The Hard Won Lessons of Thriving ESNs.

Social 62