Recruiting, Training and Unified Communications

Journey Beyond transforms its contact center to deliver better customer journeys

CIO

JANUARY 11, 2023

Multiple communication solutions cause multiple challenges Because Beyond Journey operates in the experiential tourism market, providing a personalized, seamless customer experience is essential — something its previous communications systems lacked, Mazumdar says. Unified Communications.

Tourism

Tourism Unified Communications Travel Analytics

What We Know About Making Enterprise Social Networks Successful Today

Dion Hinchcliffe's Web 2.0 Blog

MARCH 2, 2017

Lack more than a couple of these factors, and your ESN isn’t likely to be much of an improvement over say, an e-mail or unified communications system, in terms of the truly differentiated impact it can have. The Hard Won Lessons of Thriving ESNs. Purposeful use case design.

Social

Social Network Enterprise Development Team Review

CTO Universe

Journey Beyond transforms its contact center to deliver better customer journeys

What We Know About Making Enterprise Social Networks Successful Today

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