Remove Marketing Remove Recruiting Remove Training Remove Unified Communications
article thumbnail

Journey Beyond transforms its contact center to deliver better customer journeys

CIO

Multiple communication solutions cause multiple challenges Because Beyond Journey operates in the experiential tourism market, providing a personalized, seamless customer experience is essential — something its previous communications systems lacked, Mazumdar says. Unified Communications.

Tourism 299
article thumbnail

What We Know About Making Enterprise Social Networks Successful Today

Dion Hinchcliffe's Web 2.0 Blog

It’s a little hard to believe that it’s been over ten years now since the first early enterprise social networks (ESN) emerged on the market to make their initial forays into our organizations. The Hard Won Lessons of Thriving ESNs. Purposeful use case design.

Social 62