article thumbnail

Journey Beyond transforms its contact center to deliver better customer journeys

CIO

These challenges forced the company to transition to a modern cloud-based communication platform. This has also given Journey Beyond the opportunity to recruit for talent in other locations outside the market around its Adelaide office. Unified Communications.

Tourism 286
article thumbnail

Zoom launches AI-powered features aimed at sales teams

TechCrunch

It’s the company’s first explicit foray into sales automation software, a market that — according to Verified Market Research — could grow to $7.3 billion in size by 2028. “Zoom IQ for Sales … [can] identify opportunities, assess risks, and ultimately enable and improve sales team performance.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Careful, These Issues Can Ruin Your Customer Experience

Strategy Driven

You can even send out exclusive offers and marketing that fit with the products and services that they are interested in. If that’s the case, one of the ways to get a high quality team would be by using a recruitment agency. One of the ways that you can fix this is by investing in services like unified communications.

article thumbnail

What We Know About Making Enterprise Social Networks Successful Today

Dion Hinchcliffe's Web 2.0 Blog

It’s a little hard to believe that it’s been over ten years now since the first early enterprise social networks (ESN) emerged on the market to make their initial forays into our organizations. The Hard Won Lessons of Thriving ESNs. Purposeful use case design.

Social 62