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8 pressing needs for CIOs in 2024

CIO

“With a focus on automation for customer service and telesales functions, we’re looking at intelligent automation solutions that can help improve customer engagement and self-help capabilities,” says Chris Pendergast, the company’s SVP and CTO.

Security 345
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The year’s top 10 enterprise AI trends — so far

CIO

Generative AI touches every aspect of the enterprise, and every aspect of society,” says Bret Greenstein, partner and leader of the gen AI go-to-market strategy at PricewaterhouseCoopers. AI and change management Change management has long been instrumental to the success of AI projects.

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Top 10 barriers to strategic IT success

CIO

On the one hand, artificial intelligence has helped both technology departments and the business units to work better, faster, and cheaper. We had to drop some critical projects to all of a sudden deal with AI as it came to the forefront very quickly.” It hit us all and kept us from looking at the things we were working on,” he says.

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The 4 most overhyped technologies in IT

CIO

With that in mind, we asked tech leaders in various roles and industries to list what technologies they think are overhyped and to put a more realistic spin on each one’s potential. Generative AI Perhaps not surprisingly, generative AI tops the list of today’s overhyped tech. Consider some recent survey findings.

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6 most underhyped technologies in IT — plus one that’s not dead yet

CIO

Generative AI and, more specifically, ChatGPT captivated the corporate world in 2023, with board directors, CEOs, and other executives fawning (and sometimes fearing) the technology. Their enthusiasm is justified, with multiple studies finding that AI is delivering strong value and returns on investment.

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8 tips for cultivating a winning IT culture

CIO

Caldas says that innovation today includes the adoption of promising new technologies, such as generative AI and open frameworks. Caldas has no doubt that technology is a key differentiator. “We We have aligned our technology strategy to be a business strategy,” she says. Projects that really excite our teams.”

Culture 358
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10 things keeping IT leaders up at night

CIO

It seems to be an increasing worry — worry over whether the enterprise is secure and its data is protected, because everything else falls to the wayside if that’s not taken care of first,” says John Buccola, CTO of E78 Partners, which provides consulting and managed services in finance technology and other professional areas.