Kaseya

JUNE 2, 2021

What Is Ticket Management? Ticket management in IT is the process of tracking, managing and resolving user requests and IT incidents. Why Is Ticket Management Important? As discussed above, an efficient and reliable ticketing system allows organizations to streamline their service management/help desk operations.

Systems Review 122

Systems Review System Metrics Windows 122

Kaseya

APRIL 29, 2022

An IT help desk is a platform or tool that enables businesses to organize customer communication and respond to IT-related queries quickly and effectively. A help desk provides technical support to end users, troubleshoots customer and user issues, and/or guides them through specific tasks and actions. What is a help desk?

Metrics 75

Metrics Knowledge Base Software Compliance 75

Kaseya

APRIL 28, 2022

An IT help desk is a platform or tool that enables businesses to organize customer communication and respond to IT-related queries quickly and effectively. A help desk provides technical support to end users, troubleshoots customer and user issues, and/or guides them through specific tasks and actions. What is a help desk?

Metrics 52

Metrics Knowledge Base Software Compliance 52