Metrics Unified Communications Video Virtualization 
TechCrunch
APRIL 13, 2022
At the time, Zoom said it saw Zoom Contact Center as “supporting customer service use cases,” including upselling, by “combining unified communications and contact center capabilities [with Zoom].” “[Sales teams can even] view [the] Salesforce deal status associated with recorded meetings.”
Altexsoft
JUNE 21, 2019
Analytics – metrics and reports about business, customers, and employees. CRSs connect to distributors via API – a type of communication between different players in the industry. We explained it visually in the video below. This connectivity is enabled via two-way XML API communication.
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