TechCrunch+ roundup: Fighting fundraising fears, XaaS CS strategy, the ‘collapse’ of VC
TechCrunch
SEPTEMBER 3, 2022
In one study, companies that spent 10% of their yearly revenue on customer success attained peak net recurring revenue. “They usually vary by customer segment, business versus technical focus and sales motion focus: adopt, renew, upsell and cross-sell.” ” Crafting a XaaS customer success strategy that drives growth.
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