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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. We are building up our ‘Know You Customer’ strategy, which starts with our customer service agents knowing who you are when you call any of our Journey Beyond brands,” says Mazumdar.

Tourism 299
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7 investors discuss why edtech startups must go back to basics to survive

TechCrunch

The early innings of the pandemic netted edtech massive investments of more than $10 billion in venture capital investment globally in 2020 and $20 billion in 2021. How has this affected your edtech portfolio’s ability to grow, and how are you changing strategy? Ashley Bittner and Kate Ballinger, Firework Ventures.

Survey 214
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OTA Rates and Building ?ommission Engine: Best Practices and Lessons Learnt

Altexsoft

Smaller OTAs can hold and grow their market share by setting lower commissions and overall being flexible with their pricing strategies. Suppliers are the ones who keep control of final rates which allows them to be flexible with their pricing strategies. Net contracted model. How an agency model and merchant model differ.

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Sustainable Travel: Opportunities Digital Technology Provides for a Greener Business

Altexsoft

Greenhouse gases (tourism is responsible for around 8 percent of global carbon emissions, three-quarters of which is due to aviation), local resource overuse (e.g., Transformation plans to reach so-called net-zero emissions by 2050 are developed and submitted. In this way, an optimal, safer, and most fuel-efficient route is created.

Travel 95
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GSAS is taking place in CCIB, Barcelona this year

Apiumhub

With its easy access, excellent links to public transport and the airport, and more than 4,500 hotel rooms in its immediate vicinity, the CCIB is a first class reference point within the business tourism sector. About the event. Eswaran Thandi has over 2.5 decades of experience in the IT industry.