Customer service, especially field service, helps companies outperform competitors and drive growth
CIO
FEBRUARY 7, 2023
According to Gallup research , fully engaged customers represent a 23% premium in share of wallet, profitability, revenue and relationship growth over the average customer. And CX itself, is ranked by businesses around the world as the top priority emerging from 2020 disruption. There’s much to be done. Only 26% of U.S.
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