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5 hot IT budget investments — and 2 going cold

CIO

Upgrading cloud infrastructure is critical for deploying broad AI initiatives more quickly, so that’s a key area where investments are being made this year. This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%).

Budget 363
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RapidDeploy raises $29M for a cloud-based dispatch platform aimed at 911 centers

TechCrunch

Today, a company that’s building cloud-based tools to help with this process is announcing a round of funding as it continues to grow. In the startup’s point of view, the cloud is essential to running emergency response in the most efficient manner. “Now the cloud has become the nexus of signals.”

Cloud 232
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Extra Crunch roundup: Clubhouse UX teardown, YC Demo Day favorites, proptech VC survey, more

TechCrunch

Ideally, BI transforms raw data into actionable information, but according to Charles Caldwell, VP of product management at Logi Analytics, “a gap exists between the functionalities provided by current BI and data discovery tools and what users want and need.” Image Credits: Jon Feingersh Photography Inc / Getty Images.

Survey 236
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Managing an Online Travel Agency: How Back Office System of an OTA Works

Altexsoft

Analytics – metrics and reports about business, customers, and employees. You can manually or automatically ping currently browsing users, provide templates for frequently asked questions, sometimes even source information about them from Facebook and automatically add to your CRM and analytics tool. Reports and analytics.

Travel 89