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3 key digital transformation priorities for 2024

CIO

The analyst reports tell CIOs that generative AI should occupy the top slot on their digital transformation priorities in the coming year. Moreover, the CEOs and boards that CIOs report to don’t want to be left behind by generative AI, and many employees want to experiment with the latest generative AI capabilities in their workflows.

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Generative AI’s change management challenge

CIO

Despite headlines warning that artificial intelligence poses a profound risk to society , workers are curious, optimistic, and confident about the arrival of AI in the enterprise, and becoming more so with time, according to a recent survey by Boston Consulting Group (BCG). For many, their feelings are based on sound experience.

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Generative AI won’t automate your way to business model innovation

CIO

Generative AI is changing the world of work, with AI-powered workflows now slated to streamline customer service, employee experience, IT, and other fields. Integrating artificial intelligence into business has spawned enterprise-wide automation. Then ChatGPT came along and changed everything again.

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8 strategies for accelerating IT modernization

CIO

Consider how fast generative AI went from avant-garde to ubiquity: At under two years, it may be a record. Here veteran IT leaders and advisers offer eight strategies to speed up IT modernization. Today CIOs and their teams face big challenges converting legacy code to modern languages, often losing data flow in the process.

Strategy 348
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The year’s top 10 enterprise AI trends — so far

CIO

Generative AI touches every aspect of the enterprise, and every aspect of society,” says Bret Greenstein, partner and leader of the gen AI go-to-market strategy at PricewaterhouseCoopers. With a pre-trained model, you can bring it into HR, finance, IT, customer service—all of us are touched by it.”

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IT leaders’ AI talent needs hinge on reskilling

CIO

Such programs, IT and HR leaders believe, will give their organizations added benefits that a hiring-heavy approach to AI needs isn’t likely to provide. Less than one in five say they are already changing their approach to hiring and training. Changing hearts and minds Generative AI is already creating demand for a new set of skills.

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AI adoption accelerates as enterprise PoCs show productivity gains

CIO

Some prospective projects require custom development using large language models (LLMs), but others simply require flipping a switch to turn on new AI capabilities in enterprise software. “AI Webster Bank is following a similar strategy. On-time delivery has improved substantially,” she says. Diasio agrees.