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Where’s the ROI for AI? CIOs struggle to find it

CIO

While Kane shows clients how to save time and money using AI tools like Microsoft Copilot, many SMB customers still don’t see the value of generative AI in tasks like writing a newsletter, when the AI doesn’t have access to their internal data.

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8 pressing needs for CIOs in 2024

CIO

“With a focus on automation for customer service and telesales functions, we’re looking at intelligent automation solutions that can help improve customer engagement and self-help capabilities,” says Chris Pendergast, the company’s SVP and CTO.

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CIOs confront generative AI’s workplace X factor

CIO

In the rush to establish technical strategies for making good on the promise of generative AI, many CIOs find themselves running headlong into what may be their most challenging task yet: preparing their organization’s end-users — from knowledge workers and assembly line laborers to doctors, accountants, and lawyers — to co-exist with generative AI.

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CIOs grapple with the ethics of implementing AI

CIO

What they are finding is that the line between advancing technologically and ensuring AI doesn’t result in detrimental outcomes is thin. Here is a look at how CIOs are addressing ethical AI in their organizations. My fear is people are going to buy and implement an AI tool and let it go and trust it. …

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Cybersecurity Snapshot: NSA Picks Top Cloud Security Practices, while CNCF Looks at How Cloud Native Can Facilitate AI Adoption

Tenable

This can be a roadblock for organizations otherwise eager to deploy AI and machine learning tools. The paper will equip engineers and business personnel with the knowledge to understand the changing Cloud Native Artificial Intelligence (CNAI) ecosystem and its opportunities,” the document reads.

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13 IT resolutions for 2024

CIO

CIOs are readying for another demanding year, anticipating that artificial intelligence, economic uncertainty, business demands, and expectations for ever-increasing levels of speed will all be in play for 2024. Achieve aggressive AI goals That’s not to suggest CIOs are slowing down their AI work. We’re piloting, PoC-ing.

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6 most underhyped technologies in IT — plus one that’s not dead yet

CIO

Generative AI and, more specifically, ChatGPT captivated the corporate world in 2023, with board directors, CEOs, and other executives fawning (and sometimes fearing) the technology. Their enthusiasm is justified, with multiple studies finding that AI is delivering strong value and returns on investment.