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Top 5 Benefits for deploying a COE

Perficient

Lead Change Management Initiatives and drive Transformations so that the organization can rapidly build out new offerings and evolve existing models. Track Key Performance Indicators (KPIs) to measure the success of Cloud Adoption. Serve as a steering committee for best practices.

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Commercial Leadership in the C-Suite: N2Growth’s Expertise

N2Growth Blog

The Impact of N2Growth’s Leadership Training on Business Performance N2Growth’s carefully curated leadership training programs are a game changer for improving business performance. These are all essential for maintaining business performance in today’s dynamic and competitive business environment.

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Guide to Workflow Automation: What It Is and Its Importance

Newgen Software

A workflow is a set of tasks that must be performed in a business process to achieve certain goals. Workflow automation aims to optimize the set of tasks that are often repetitive and complex to run with no human intervention by executing rule-based logic. Let’s learn more about workflow automation and everything about it.

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What Makes a Smart Service Desk?

Samanage

Smart ITSM, delivered by a smart service desk, will utilize automation and self-guided processes to drive employee satisfaction, knowledge management efforts, and change management, as well as incident and problem management. Related Configuration Items in the CMDB. Sentiment Analysis.

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Accelerating Cost Reduction: AI Making an Impact on Financial Services

Cloudera

Enterprise Knowledge Base (EKB) and Chatbots Chatbots, or virtual assistants powered by generative AI, can be used to create customer-facing and employee-facing tools that assess user requests and provide personalized responses, reducing the need for human representatives and related costs.

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5 Simple Ways to Boost Customer Satisfaction with the Service Desk

Samanage

The service portal connects customers to all of the available functions of the IT service desk and is powered by your knowledge base and service catalog. Problem and Change Management. Every organization, big or small, goes through change. The type of change-related impacts that cause problems.

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Where Has All the Business Knowledge Gone?

The Agile Manager

Then something happened that went largely un-noticed: those business people who had devised and performed the manual processes that defined the software solutions built in the '70s and '80s retired. It went unnoticed because their knowledge was captured in code, and the developers knew the code.