Sun.Mar 24, 2024

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When CX and EX collide: technology strategies for a new era of working

CIO

The shift from using offices to hybrid working has changed how we define “working” and also how we think about the customer experience and employee experience (CX and EX). Before the rise in hybrid working, these experiences were split: there was the office-based employee experience and the (usually) contact-center-based customer experience. But although customers would connect with employees through contact centers, contact center agents were not always seen as office employees.

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Mastering the Observer pattern in JavaScript

MagmaLabs

Reading Time: 6 minutes Mastering the Observer pattern in JavaScript Introduction The Observer pattern is a design pattern that allows an object (the observer) to be notified of changes to another object (the subject). This pattern is widely used in software development, and it can be implemented in various programming languages, including JavaScript.

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CodeSOD: Contains a Substring

The Daily WTF

One of the perks of open source software is that it means that large companies can and will patch it for their needs. Which means we can see what a particular large electronics vendor did with a video player application. For example, they needed to see if the URL pointed to a stream protected by WideVine, Vudu, or Netflix. They can do this by checking if the filename contains a certain substring.

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Understanding JavaScript Web APIs: Part 2

Perficient

Welcome back to the continuation of our journey through crucial Web APIs! For newcomers to our series, I highly recommend diving into Part 1, accessible here , where we extensively cover the fundamental aspects of the Web Forms API. Continuing our journey, let’s delve into further exploration of vital Web APIs, including the Web History API and Web Storage API.

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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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Maximizing Warehouse Efficiency: Exploring Innovative Pallet Rack System Designs

Strategy Driven

Introduction to Efficient Warehouse Design A warehouse’s efficiency hinges on how well it integrates its storage solutions, and in this area, pallet rack systems offer unparalleled advantages. These systems can transform a chaotic storage area into an organized haven of productivity and streamlined workflows. By carefully considering the design of these pallet rack systems , warehouse operators can optimize not just space but also the movement and accessibility of goods, ultimately driving