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Knowledge Bases for Amazon Bedrock now supports hybrid search

AWS Machine Learning - AI

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG).

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Generative AI headlines are outpacing enterprise adoption

CIO

Well, if that child were generative AI, you’d think, judging by the headlines, that the kid grew from three years old to twenty after a day trip to Austin. Despite the buzz that generative AI has stirred in media and boardrooms, we believe the headlines are outpacing adoption in the enterprise. Am I falling behind?

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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO

And while the company prides itself on the wide knowledge of its store employees, no one can be an expert on every product a store sells. A new support tool, Hey GURA, combines generative AI with headsets to provide store employees with all kinds of information on the fly. It makes the team member much more efficient.”

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Oracle makes its pitch for the enterprise cloud. Should CIOs listen?

CIO

Traditionally, OCI has leveraged Oracle’s leadership in the database and ERP markets to grow its market share through existing Oracle customers,” the report notes. These days that includes generative AI. According to Leung, Oracle has been particularly focused on providing generative AI capabilities via the cloud. “We

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How CIOs use AI to elevate CX services

CIO

Banking on AI Kavin Mistry, head of digital marketing and personalization at TSB Bank, is another executive exploring how AI and machine learning (ML) can boost CX. The solution could be generative AI, but it might not be.” We went through the learning journey with Salesforce on Einstein, both good and bad.

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Designing generative AI workloads for resilience

AWS Machine Learning - AI

Resilience plays a pivotal role in the development of any workload, and generative AI workloads are no different. There are unique considerations when engineering generative AI workloads through a resilience lens. In the batch case, there are a couple challenges compared to typical data pipelines.

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Unleashing the power of generative AI: Verisk’s journey to an Instant Insight Engine for enhanced customer support

AWS Machine Learning - AI

In this post, we describe the development of the customer support process in FAST incorporating generative AI, the data, the architecture, and the evaluation of the results. Conversational AI assistants are rapidly transforming customer and employee support. This improved results over just generic text search.