CIO

MAY 3, 2024

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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Generative AI Artificial Inteligence Knowledge Base Training 351

CIO

MARCH 18, 2024

SAP and Nvidia announced an expanded partnership today with an eye to deliver the accelerated computing that customers need in order to adopt large language models (LLMs) and generative AI at scale. Artificial Intelligence, Data Architecture, Data Science, Digital Transformation, Generative AI, IT Leadership, Nvidia, SAP

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Artificial Inteligence Generative AI Microservices Artificial Intelligence 295

Perficient

JANUARY 17, 2024

One such groundbreaking technology that is set to transform the eCommerce industry is generative AI. Generative AI refers to using intelligence algorithms to generate content or data that closely resembles the input data it was trained on.

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Generative AI eCommerce Trends Knowledge Base 52

CIO

APRIL 12, 2024

And while the company prides itself on the wide knowledge of its store employees, no one can be an expert on every product a store sells. A new support tool, Hey GURA, combines generative AI with headsets to provide store employees with all kinds of information on the fly. It makes the team member much more efficient.”

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Artificial Inteligence Retail Artificial Intelligence Knowledge Base 290

AWS Machine Learning - AI

MAY 9, 2024

In this post, we describe the development of the customer support process in FAST incorporating generative AI, the data, the architecture, and the evaluation of the results. Conversational AI assistants are rapidly transforming customer and employee support. However, they understood that this was not a one-and-done effort.

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Generative AI Artificial Inteligence Technical Review Development Team Review 97

AWS Machine Learning - AI

FEBRUARY 1, 2024

Resilience plays a pivotal role in the development of any workload, and generative AI workloads are no different. There are unique considerations when engineering generative AI workloads through a resilience lens. Capacity We can think about capacity in two contexts: inference and training model data pipelines.

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Generative AI Disaster Recovery Artificial Inteligence AWS 105

AWS Machine Learning - AI

MARCH 14, 2024

Generative artificial intelligence (generative AI) has enabled new possibilities for building intelligent systems. Recent improvements in Generative AI based large language models (LLMs) have enabled their use in a variety of applications surrounding information retrieval.

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Generative AI Artificial Inteligence Virtualization UI/UX 94