article thumbnail

Panera CIO John Meister on mastering customer experience

CIO

If we know, for example, that a guest always takes the onions off their order, then if they forget, we know to ask about it. For years we contemplated doing a digital order pickup in the drive-thru, but thought, we can’t train the consumer to do it. What follows is that conversation, edited for length and clarity.

article thumbnail

Freight Forwarder: Key Workflows and Technology

Altexsoft

Shippers can definitely arrange transportation of their goods themselves and save on the commission, but it often turns out that outsourcing it to professional freight forwarders pays off in the long run. Freight forwarders are experts that boost global trade and international transportation. What is a freight forwarder?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Dynamic Pricing Explained: Use in Revenue Management and Pricing Optimization

Altexsoft

Pricing tools evaluate a large number of internal (stock or inventory, KPIs, etc.) How would you price tickets not only to cover expenses for each route but also to achieve a certain level of revenue to be able to grow and develop your business? Would you consider fixed costs, competitor prices, or both? Pricing automation.

article thumbnail

Terminal Operating Systems: Main Features, Integration, and Providers Overview

Altexsoft

The recent Royal Bank of Canada (RBC) overview of global supply chains explicitly displays how bad port congestion currently is – and how it keeps getting worse. The study states that one-fifth of the global container ship fleet is stuck at various major ports. The ports of Los Angeles and New York are not far behind. Main terminal challenges.

article thumbnail

Rail Fleet Management: How Technologies Help Handle Asset Tracking and Maintenance in Freight Rail Industry

Altexsoft

Compared to truck – its main competitor – train is cheaper (in the US it’s 4 cents vs 20 cents per ton-mile), more efficient (the record-breaking train was 682 cars and 4.5 Understanding when exactly the train is expected to arrive is of the same importance for shippers and other supply chain stakeholders. ETA forecasting.

article thumbnail

How to Successfully Implement HR Analytics and People Analytics in a Company

Altexsoft

The day may come when a seasoned professional tells you or your colleague about their plan to leave the company in a month. This situation isn’t extraordinary: managers and HR specialists of any organization have been there. What’s clear is that employees and managers will have work to do. The problem can be viewed on a greater scale.