5 questions CIOs must ask after Southwest Airlines’ failure
CIO
JANUARY 4, 2023
But Southwest’s technology was also cited by experts and the company’s leadership as contributing to the calamity. “IT In 2017, Fast Company wrote that Southwest Airlines’ digital transformation “takes off” with an $800 million technology overhaul, but only $300 million was dedicated to new technology for operations. 30, “We’re behind.
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