Remove Recruiting Remove Scalability Remove Technology Remove Unified Communications
article thumbnail

Journey Beyond transforms its contact center to deliver better customer journeys

CIO

However, the company’s disparate technology systems were proving to be a hinderance in its commitment to consistently deliver unmatched services and experiences to customers. Madhumita Mazumdar, GM of information and communications technology at Journey Beyond. Unified Communications.

Tourism 300
article thumbnail

What We Know About Making Enterprise Social Networks Successful Today

Dion Hinchcliffe's Web 2.0 Blog

But as useful as these platforms were and are in helping enable the right changes in digital workplace mindset and behavior, it was never the technology that was the hardest part. Thus, in the realm of digital collaboration, people come first and technology is second. Gore (10,000 employees, $3.2B The Hard Won Lessons of Thriving ESNs.

Social 62