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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

However, the company’s disparate technology systems were proving to be a hinderance in its commitment to consistently deliver unmatched services and experiences to customers. Madhumita Mazumdar, GM of information and communications technology at Journey Beyond. Unified Communications.

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Zoom launches AI-powered features aimed at sales teams

TechCrunch

An unaffiliated study from Harvard Business Review found 82% of companies believe that, out of all technologies, AI has the potential to “significantly” improve alignment between sales and marketing by introducing accountability.

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What We Know About Making Enterprise Social Networks Successful Today

Dion Hinchcliffe's Web 2.0 Blog

But as useful as these platforms were and are in helping enable the right changes in digital workplace mindset and behavior, it was never the technology that was the hardest part. Thus, in the realm of digital collaboration, people come first and technology is second. Gore (10,000 employees, $3.2B The Hard Won Lessons of Thriving ESNs.

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