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Cacophony of Collaboration Tools May Not Be Helping Productivity

Presidio

It seems like every day we hear that we have more choices than ever before to communicate, but somewhere along the way we gave up on the dream of Unified Communications, and just moved on to Collaboration. Bandwidth was still “limited”, texting, email, the phone and voicemail were the ways we communicated.

Tools 57
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Managing an Online Travel Agency: How Back Office System of an OTA Works

Altexsoft

Being big complex systems, with tons of connectivity channels, providers, travelers and many solutions that have to be heavily managed, OTAs have a lot happening on the administrative side. is carefully documented in a CRM system. The user management system also records and stores data about the agents working with the back office.

Travel 89
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What We Know About Making Enterprise Social Networks Successful Today

Dion Hinchcliffe's Web 2.0 Blog

In particular, these early offerings were based on the early successes of consumer social media and social networking, namely services like Facebook and MySpace, as well highly successful online communities for business like the SAP Community Network. The Hard Won Lessons of Thriving ESNs. Purposeful use case design.

Social 62