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Zoom launches AI-powered features aimed at sales teams

TechCrunch

It’s the company’s first explicit foray into sales automation software, a market that — according to Verified Market Research — could grow to $7.3 Sales teams can also feed a list of product features to Zoom IQ so that the software can count the number of times each feature is mentioned in the call.

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Cacophony of Collaboration Tools May Not Be Helping Productivity

Presidio

It seems like every day we hear that we have more choices than ever before to communicate, but somewhere along the way we gave up on the dream of Unified Communications, and just moved on to Collaboration. Bandwidth was still “limited”, texting, email, the phone and voicemail were the ways we communicated.

Tools 57
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News in Networking: The Best Network Speeds, Cuba’s DIY Internet, and the Cost of Automation

Kentik

Mitel to Buy ShoreTel for $430M to Create Unified Communications Powerhouse (TechCrunch) Telecommunications company and UC provider Mitel is buying competitor ShoreTel. Moving to a software-based, virtualized and automated network could potentially enable it to eliminate 30% of its staff (or 78,000 employees) according to one source.

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Managing an Online Travel Agency: How Back Office System of an OTA Works

Altexsoft

As we said, the core of an OTA is a booking engine – the software component connected to all suppliers that automatically processes bookings, integrates with a payment gateway for online payments, and collects customer data. We explained it visually in the video below. Booking desk. Packages and tour generation.

Travel 89
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What We Know About Making Enterprise Social Networks Successful Today

Dion Hinchcliffe's Web 2.0 Blog

In particular, these early offerings were based on the early successes of consumer social media and social networking, namely services like Facebook and MySpace, as well highly successful online communities for business like the SAP Community Network. The Hard Won Lessons of Thriving ESNs. Purposeful use case design.

Social 62