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Zoom launches AI-powered features aimed at sales teams

TechCrunch

It’s the company’s first explicit foray into sales automation software, a market that — according to Verified Market Research — could grow to $7.3 Sales teams can also feed a list of product features to Zoom IQ so that the software can count the number of times each feature is mentioned in the call.

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Cacophony of Collaboration Tools May Not Be Helping Productivity

Presidio

What does Collaboration mean for technology today? Nothing, but what does technology mean for Collaboration, now that is the question. Video was only by Executives and Generals but is now also available to 3-year olds via facetime. We are creating islands of communications that are cross connected by rivers of necessity.

Tools 57
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News in Networking: The Best Network Speeds, Cuba’s DIY Internet, and the Cost of Automation

Kentik

Mitel to Buy ShoreTel for $430M to Create Unified Communications Powerhouse (TechCrunch) Telecommunications company and UC provider Mitel is buying competitor ShoreTel. Moving to a software-based, virtualized and automated network could potentially enable it to eliminate 30% of its staff (or 78,000 employees) according to one source.

Network 40
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Managing an Online Travel Agency: How Back Office System of an OTA Works

Altexsoft

When Booking.coms and Expedias have begun cutting off chunks of sales from hotels, tour operators, and brick and mortar agencies, it became clear – tourists of today are eager to be technology-first. And to support them in that, OTAs have to step up their technology game as well. We explained it visually in the video below.

Travel 89
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What We Know About Making Enterprise Social Networks Successful Today

Dion Hinchcliffe's Web 2.0 Blog

In particular, these early offerings were based on the early successes of consumer social media and social networking, namely services like Facebook and MySpace, as well highly successful online communities for business like the SAP Community Network. A Signature Lesson: People Must Change with the Tech, So Guide Them.

Social 62